SUS-type Items

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While the SUS is positioned as measuring usability, the method of development suggests that should primarily measure only the ease-of-use component of usability.  If the items were edited slightly to try to make them more generic, the result might look as follows:
 

  1. I think that I would like to use it frequently.
  2. I found it unnecessarily complex.
  3. I thought it was easy to use.
  4. I think that I would need the support of a technical person to be able to use it.
  5. I found the various functions in it were well integrated.
  6. I thought there was too much inconsistency in it.
  7. I would imagine that most people would learn to use it very quickly.
  8. I found it very cumbersome to use.
  9. I felt very confident using it.
  10. I needed to learn a lot of things before I could get going with it.
While most of the items translate well, items 4, 5, and 10 probably would only apply to complex products, and would not translate well to services or documentation.  Item 1 in my studies tends to load with Satisfaction and not Ease of use.

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